Returns & refunds
What happens if something isn't right with your order.
Last updated 20 October 2026.
If something's wrong
If your load isn't what you ordered or there's a problem with it, contact us as soon as you can after delivery, with a description and photos if possible. We'll work with you to make it right.
Your rights
Under the Australian Consumer Law you're entitled to a remedy (repair, replacement or refund) if goods have a major failure, aren't as described, or aren't of acceptable quality.
Change of mind
Because firewood is a bulk natural product, we generally can't accept change-of-mind returns once a load has been delivered. Contact us before delivery if you need to change or cancel your order.
Refunds
Approved refunds are paid back to the original payment method (card payments are refunded through Square).
Contact
Hangan Developments t/as Skyline Firewood, ABN 84 005 021 278
191 Morses Creek Road, Bright VIC 3741
Phone/text: 0457 430 041 · Email: sales@skylinebright.com.au